Privacy policy

Privacy Policy

Vonnure ("we", "us", "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase from our store. This policy is drafted in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws of England and Wales.

1. Who We Are

Vonnure is an online women’s fitness fashion retailer operating under the laws of England and Wales.

For any privacy-related questions, you may contact us at:

Email: support@vonnure.com

2. Information We Collect

We may collect and process the following categories of personal data:

a) Information You Provide to Us

Full name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via third-party payment providers)
Order history and purchase details
Any information you provide when contacting customer support

b) Information Collected Automatically

IP address
Browser type and version
Device type
Time zone setting
Website usage data
Cookies and tracking technologies

3. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfil your orders
To manage payments and prevent fraud
To communicate with you regarding your orders
To provide customer support
To improve our website, products, and services
To send marketing communications (only where you have consented)
To comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contractual necessity – to fulfil your order and provide services.
Legal obligation – to comply with tax and consumer protection laws.
Legitimate interests – to improve our services and prevent fraud.
Consent – for marketing communications and certain cookies.

5. Sharing Your Information

We may share your data with trusted third parties, including:

Payment processors
Shipping and logistics partners
IT and website service providers (including Shopify)
Marketing platforms (where consent is given)
Legal and regulatory authorities if required by law

We do not sell your personal data.

6. International Data Transfers

Your information may be transferred outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as:

UK-approved Standard Contractual Clauses
Adequacy regulations issued by the UK Government
Other lawful transfer mechanisms under UK GDPR

7. Data Retention

We retain your personal data only for as long as necessary to:

Fulfil the purposes outlined in this policy
Comply with legal, tax, and accounting obligations
Resolve disputes and enforce agreements

Order information is typically retained for at least 6 years for tax and accounting purposes in accordance with UK law.

8. Your Rights Under UK GDPR

You have the following rights:

The right to access your personal data
The right to rectify inaccurate data
The right to erase your data ("right to be forgotten")
The right to restrict processing
The right to data portability
The right to object to processing
The right to withdraw consent at any time
The right to lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at support@vonnure.com.

9. Cookies

We use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic.

You can manage or disable cookies through your browser settings. Some features of the website may not function properly without cookies.

For more information, please see our Cookie Policy.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: